Evenna Support

Contact: dorukdumlu+evenna@gmail.com. We usually reply within two working days.

Common questions

How do I cancel my subscription?

Subscriptions are handled by Apple or Google, so you cancel there: - iPhone: Settings › your name › Subscriptions › Evenna › Cancel Subscription. Or in Evenna: Settings › Manage subscription. - Android: Google Play › Payments & subscriptions › Subscriptions › Evenna › Cancel.

Cancel at least 24 hours before the trial or period ends to avoid the next charge. You keep everything you logged on the free plan.

I paid but Evenna doesn't show Pro

Open the paywall (Settings › See Evenna Pro) and tap Restore. Use the same Apple ID or Google account you subscribed with.

How do I move to a new phone?

There's no account, so your data isn't in the cloud. In Settings › Backup, make a backup file and choose a passphrase. Keep the file somewhere safe (Files, Drive, email to yourself). On the new phone, tap I have a backup on the welcome screen and open the file with the same passphrase. We can't recover a lost passphrase.

How do I delete my data?

Settings › Privacy & data › Delete all data removes everything from your phone. Deleting the app does the same. We hold no copy of what you log, so there is nothing for us to delete on our side.

Is my data sent anywhere?

What you log (cycles, check-ins, symptoms, habits, notes) never leaves your phone. The full list of what is sent, and to whom, is in Settings › Privacy & data and in our Privacy Policy.

A food's values look wrong

Food values come from USDA FoodData Central and can be off for some products. You can add the food yourself with the values from its label (Food › Add your own food).

Is Evenna medical advice?

No. Evenna is a tracking and information app. It is not a medical device and does not diagnose, treat, cure, or prevent any medical condition. Talk to a healthcare professional about your health.